FOR END USERS
We also serve end users who need assistance for wheels under warranty or out of warranty.
Wheel upgrades
Wheel assembly
Warranty services
Out-of-warranty services (bearings, spokes)
To request assistance, you need to open a ticket
If it is your first ticket you will first have to register (click here) and wait for a confirmation email to verify your account.
To actually open your ticket, you’ll be asked for some more mandatory info, like product pictures, detected issue and proof of purchase.
Tickets related to ENVE have to be opened using the button below.
CAUTION:
The ticket must be filled in all its parts to request technical assistance.
To request warranty assistance it is essential to attach a receipt or invoice as proof of purchase, in the absence of these, the warranty will expire immediately. After product reception and issue analysis, PIPPOWHEELS Srl staff will contact you to confirm if the repair will be considered under warranty or to provide a quote.
The wheels must be sent to PIPPOWHEELS S.r.l. Via S. Venier, 15 – 36100 Vicenza (VI).
The wheels must be shipped clean and without covers, tape paranipples, brake disc, sprocket set, locks, accessories.